Action Reports (Sentiment)

An Action Report (sometimes referred to as the sentiment) is an update to your Account Manager on the health of the business and your sentiment toward your mandate at any time, without your client seeing it. Think of this like the call button on an airplane — you ring the bell and we’ll come help you.

Throughout the Goodlawyer App, you will see buttons with a smiling icon or emoji — click on these to open the Action Report form. You will be prompted to answer some simple questions, select an emoji ranging from Great to Awful, and enter some notes and additional context.

You can submit Action Reports as often as you want, but our system will reset your score every 30 days — please submit a sentiment score at least once per month. It’s way, way better for us to be proactive at the soonest sign of possible turbulence, rather than wait until we are forced to be reactive.